By "personalized counseling" we mean recommendations tailored exclusively to your situation, based on the information you provide. These do not replace the advice of a qualified specialist (psychologist, doctor, lawyer, etc.) and do not guarantee specific results.

Delivery terms refer to the estimated timeframe between order confirmation and the transmission of the material or access to the service. These may vary depending on the complexity of the request and the workload, and are communicated individually.

Refunds apply only to services not yet started or digital products not fully delivered due to our fault. No refunds are given for counseling already provided, partially delivered personalized materials, or services for which you have explicitly confirmed the start.

Confidentiality means that we will not disclose your personal information to third parties, except in cases provided by law (legal obligations, protecting our rights) or when you give us your explicit written consent. All data is stored securely and used exclusively for the stated purpose.

The satisfaction guarantee is a promise that you will receive exactly what you ordered, at the described quality standards. If the delivered material contains major errors or does not meet the agreed specifications, we will correct the issue at no additional cost. It does not cover dissatisfaction related to subjective expectations not previously communicated.